NEC MyCalls Call Manager
NEC MyCalls Call Manager makes call management easier. With flexible features, MyCalls Call Manager helps business owners to save money and dramatically increase customer service levels. Managers enjoy a real-time overview of the telephony activity of their team - who’s on a call, who’s holding, who’s off hook and how many callers hang-up before their calls are answered.
NEC MyCalls Call Manager offers
Protect Sales Revenues
Abandoned calls are flagged and logged enabling rapid customer call-back.
Manage by Exception
User-defined system alarms alert managers to situations that require their attention, as do reports on all aspects of call performance.
Reduce Call Costs
Unauthorised calls, e.g., mobiles / premium rate numbers are highlighted.
Accelerate ROI
Productivity gains and cost savings lead to more profitable operation.
Campaign Measurement
Managers can measure telephony response to marketing campaigns.
Manage Staffing Levels
Ensure that you have appropriate staffing levels to effectively handle call volumes.
Reports
MyCalls Manager offers a comprehensive report suite. Reports can be scheduled or run as required.
NEC MyCalls Enterprise
NEC MyCalls Enterprise is ideal for a business or organisation which has multiple branches located remotely. It makes it possible to gather and consolidate the information from a separate NEC Phone system at each branch
NEC MyCalls Enterprise offers
Increase productivity
Detailed call management and reporting information is provided across multiple sites simultaneously.
Cost savings
Larger organisations can be managed more easily from a single desktop, reducing the amount and cost of managerial time required.
NEC MyCalls Desktop
MyCalls Desktop is an excellent add-on to MyCalls Call Manager, providing the caller with instant Customer Relationship Management (CRM) information such as screen-pops, and much more.
NEC MyCalls Desktop offers
Significant Time Savings
Full call control with real time views of other extension activity (Busy Lamp Field) from the desktop simplifies all telephone functions & saves time on basics like dialling & call transfer.
Speeds Workflow
Callers are identified immediately, with screen popped access to database records for faster, warmer, more efficient response.
Enhanced Personal Performance
Custom-fit action views are easily tailored to individual needs & data requirements, increasing acceptance and productivity.
Desktop Control Panel
Providing an astounding range of telephony functions.
Productivity Features
Free Dialling enable users to dial a number in any application, say, a website, simply by clicking on it, which reduces the incidence of misdials.
User Defined
Users can compile their own action views that give rapid access to different system functions including Busy Lamp Field (BLF) views of selected extensions, personal speed dials & call divert functions and opening frequently used documents or applications such as price lists in pdf format.
Phone book
Personal & system-wide contacts Personal call handling statistics.
Screen-popping
Search & view contact information in CRM databases.
Screen-pop Transfer
Contact information accompanies transferred calls.
NEC MyCalls Call Centre
MyCalls Call Centre is an essential application for any contact centre and specialist call centres. Provides supervisors with full control of extensions and Automatic Call Distribution (ACD) groups from their desktop.
NEC MyCalls Desktop offers:
Increase Capability - Full call centre functionality built around NEC ACD technology enhances customer experience.
Raise Service Standards - Improved management control reduces caller delays in queues & delivers calls to those best able to help.
Maximise Agent Productivity - Managers have real-time information and activity reports essential to agent
Performance and Training - Performance management and skills training are enhanced by the detailed activity reports that are generated by MyCalls in conjunction with call recordings made using
NEC Mycalls Agent Control
MyCalls Agent Control provided by MyCalls Call Centre is a two-way process. Not only does it provide the essential information for supervisors to maintain call-handling service levels, it also empowers agents with greater flexibility to deal with call traffic.
NEC MyCalls Agent Desktop offers
Flexible working
Empowering agents to log in and out of service enables any organisation to make better use of limited staff resources.
Better Management Control
Busy managers save time because user-defined controls & alerts are only triggered when exceptions occur to defined service standards.