NEC MyCalls Call Manager

NEC MyCalls Call Manager makes call management easier. With flexible features, MyCalls Call Manager helps business owners to save money and dramatically increase customer service levels. Managers enjoy a real-time overview of the telephony activity of their team - who’s on a call, who’s holding, who’s off hook and how many callers hang-up before their calls are answered. 

NEC MyCalls Call Manager offers

Protect Sales Revenues

Abandoned calls are flagged and logged enabling rapid customer call-back. 

Manage by Exception

User-defined system alarms alert managers to situations that require their attention, as do reports on all aspects of call performance. 

Reduce Call Costs

Unauthorised calls, e.g., mobiles / premium rate numbers are highlighted. 

Accelerate ROI

Productivity gains and cost savings lead to more profitable operation. 

Campaign Measurement

Managers can measure telephony response to marketing campaigns. 

Manage Staffing Levels

Ensure that you have appropriate staffing levels to effectively handle call volumes. 

Reports

MyCalls Manager offers a comprehensive report suite. Reports can be scheduled or run as required. 

 

NEC MyCalls Enterprise

 NEC MyCalls Enterprise is ideal for a business or organisation which has multiple branches located remotely. It makes it possible to gather and consolidate the information from a separate NEC Phone system at each branch 

 

NEC MyCalls Enterprise offers

Increase productivity

Detailed call management and reporting information is provided across multiple sites simultaneously.

Cost savings

 Larger organisations can be managed more easily from a single desktop, reducing the amount and cost of managerial time required.

NEC MyCalls Desktop

MyCalls Desktop is an excellent add-on to MyCalls Call Manager, providing the caller with instant Customer Relationship Management (CRM) information such as screen-pops, and much more. 

NEC MyCalls Desktop offers

Significant Time Savings

Full call control with real time views of other extension activity (Busy Lamp Field) from the desktop simplifies all telephone functions & saves time on basics like dialling & call transfer. 

Speeds Workflow

Callers are identified immediately, with screen popped access to database records for faster, warmer, more efficient response. 

Enhanced Personal Performance

Custom-fit action views are easily tailored to individual needs & data requirements, increasing acceptance and productivity. 

Desktop Control Panel

Providing an astounding range of telephony functions. 

Productivity Features

Free Dialling enable users to dial a number in any application, say, a website, simply by clicking on it, which reduces the incidence of misdials. 

User Defined

Users can compile their own action views that give rapid access to different system functions including Busy Lamp Field (BLF) views of selected extensions, personal speed dials & call divert functions and opening frequently used documents or applications such as price lists in pdf format. 

Phone book

Personal & system-wide contacts Personal call handling statistics. 

Screen-popping

Search & view contact information in CRM databases. 

Screen-pop Transfer

Contact information accompanies transferred calls. 

NEC MyCalls Call Centre

MyCalls Call Centre is an essential application for any contact centre and specialist call centres. Provides supervisors with full control of extensions and Automatic Call Distribution (ACD) groups from their desktop. 

NEC MyCalls Desktop offers:

Increase Capability - Full call centre functionality built around NEC ACD technology enhances customer experience. 

Raise Service Standards - Improved management control reduces caller delays in queues & delivers calls to those best able to help. 

Maximise Agent Productivity - Managers have real-time information and activity reports essential to agent  

Performance and Training - Performance management and skills training are enhanced by the detailed activity reports that are generated by MyCalls in conjunction with call recordings made using

NEC Mycalls Agent Control

MyCalls Agent Control provided by MyCalls Call Centre is a two-way process. Not only does it provide the essential information for supervisors to maintain call-handling service levels, it also empowers agents with greater flexibility to deal with call traffic. 

NEC MyCalls Agent Desktop offers

Flexible working

Empowering agents to log in and out of service enables any organisation to make better use of limited staff resources. 

Better Management Control

Busy managers save time because user-defined controls & alerts are only triggered when exceptions occur to defined service standards.