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Xtend Voice Logger – VOIP Trunk & Extensions

Xtend Voice Logger for VoIP Lines is a multi-line voice recording solution that can be used to record H.323/SIP VoIP calls occurring on your network. Connected to the mirrored/monitored port of the managed switch, Xtend Voice Logger logs complete call details including Caller ID, call duration, time of call, time to pickup and the audio of the VoIP call. The solution can scale to 120+ channels per PC. It is possible to mix and match Xtend Voice Logger for Analog Lines and Xtend Voice Logger for Digital trunks together with Xtend Voice Logger for VoIP lines, and the software will present a combined unified browser interface for accessing all connected devices.

 

The Xtend Voice Logger (VOIP) offers

  • Supports H.323 and SIP VoIP Calls

  • Supports G.729/G.711 codecs

  • Stereo audio logs of all calls

  • Browser-based user interface

  • Logs complete call details

  • Powerful search and reporting

  • Call record commenting and tagging

  • Advanced audio player

  • Backup/archiving capability

  • Alerts and client-side popups

  • Live call snoop

  • Phonebook and call statistics

  • Multi-user login facility

  • Audio compression capability

  • Export of audio files to MP3/PCM/GSM


Advanced Features

Stereo audio logs of all calls

All telephone conversations are recorded in stereo and stored in the industry standard wave format. Compression levels can be defined to enable storage of large volumes of audio data in compressed format. Audio can also be exported as MP3/PCM/GSM files.

Browser-based user interface

The easy-to-use browser-based user interface makes it easy to administer the Voice Logging System from any part of the world. Supporting multiple user access levels, the user interface helps supervisors, managers and top-level executives to review logged conversations, search and locate records and generate reports for further analysis.

Logs complete call details

Every call whether incoming or outgoing is logged in the Voice Logger. Each record consists of complete call details like date, time, duration of the call, caller ID etc.

Powerful search and reporting

Use the powerful filter search capability to locate specific records. Use the reporting capability to quickly view call reports for a specific time period. Export search results to folder, .zip or Excel format for further analysis. Monitor live call status and snoop live calls.

Call record commenting and tagging

Use the built-in tags or customise your own tags and assign to specific call records so that records can be quickly located at a later date. In addition, notes can be added for each call record and can be retrieved at a later date via the search interface.

Advanced audio player

ActiveX-based audio player enables one to select, play and analyse the recorded audio. Advanced capabilities of the player include AGC, DTMF muting and loop play functionality.

Alerts and client-side popups

Use of the Xtend Logger Client application enables any agent to be notified of active calls taking place in the organisation. The Voice Logger also generates alerts in order to inform the agents regarding

any low-resource / failure condition.

Phonebook and call statistics

An inbuilt address book enables one to store name and address details into the system. All searches, reports and popups can be configured to utilise the information in the address book. Statistics related to calls on trunk-wise basis during any specific time period can be viewed in report / graphic form.

BYO TECH SDN. BHD.

Unit 2C, 1st Floor, 2 Lorong Syed Putra Kiri
50460 Seputeh, Kuala Lumpur, Malaysia
Tel : 03-2856 2148
Fax : 03-2276 5016

 sales@byotech.com.my

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